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Server Offline: Error 1722


gracetyler
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Good morning,

 

I woke up today to an alert from PC Monitor that one of our DC's went down in the middle of the night so naturally I remote in and check. System was up just fine but PC monitor was seemingly uninstalled/missing (~\Program Files\PC Monitor contains a "PCMonitorSrv.InstallState" file along with a couple tmp files). We did our deployment of PC monitor yesterday afternoon and didn't seem to notice any problems. Any ideas? This is on a physical box running 08R2.

 

Of course if I try to re-install/uninstall I get the Error 1001 that I can't seem to get around either.

 

Thank you for your time.

 

Below is the Event Log error: 

 

Log Name:      Application
Source:        MsiInstaller
Date:          8/15/2013 3:35:11 AM
Event ID:      11722
Task Category: None
Level:         Error
Keywords:      Classic
User:          hidden
Computer:      hidden
Description:
Product: PC Monitor -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action _126AEF39_02B6_4912_992F_F59A2D05DCAF, location: C:\Program Files\PC Monitor\PCMonitorManager.exe, command: installer 
Event Xml:
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11722</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-15T08:35:11.000000000Z" />
    <EventRecordID>43702</EventRecordID>
    <Channel>Application</Channel>
    <Computer>hidden</Computer>
    <Security UserID="hidden" />
  </System>
  <EventData>
    <Data>Product: PC Monitor -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action _126AEF39_02B6_4912_992F_F59A2D05DCAF, location: C:\Program Files\PC Monitor\PCMonitorManager.exe, command: installer </Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B31393230423545312D374243312D343737332D383144422D3038373535463244313943347D</Binary>
  </EventData>
</Event>
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