Daan

Hello, I was wondering if it's possible to create new managers in PSA -> HR -> Departments. When we add a department we can select only two managers (myself and my colleague, both Pulseway administrators). We would like to add managers to departments, such as a HR Manager etc. Is this possible? Thanks in advance.

Creating a second parser has resolved the issue, thanks support.

Hi Mariale, Thanks for your input. We have enabled oAuth 2.0 Authentication. When I click on Test Connection I see the following: However I do not receive any email in our mailbox we use for the parser and we haven't enabled a forwarding rule. Another weird thing is that all email notifications from tickets are sent to an email address which is a distribution group, that we haven't setup anywere in Pulseway. We have used that email address earlier, but as far as I know we are not using it anymore or I cannot find that specific setting in Pulseway. The logs only display errors from yesterday when the connection failed, but that was resolved after we have set up oAuth2.0 with app registration in Azure.

Hi all, We recently implemented Pulseway and we are trying to setup the email parser. I assume that we have succesfully setup the parser because when we test the connection all seems to be fine. However, when we send an email to the email address that we use in the parser, no ticket is created. Are we missing something? Thanks in advance.