Happybattles

I'm the Administrator for my business. I have assigned myself as the default technician for all new service tickets. The tickets show up in the Pulseway and PSA websites, but not in the phone app. What do I need to do to get tickets to show up in the iPhone app? Never mind. I found it. I had changed the password for PSA and didn't reconnect the services.

I'm trying to generate a report for a customer who doesn't understand how much work the automation I have in place is doing. But I can't generate any reports at all. Instead, I get this in my email: The PPD: Task Execution: Reset WUAU report failed to generate:: No systems that support advanced reporting found. What gives? I have everything turned on for monitoring. These are Windows 10/11 computers.

I removed managed updates from a client who is attempting to upgrade to Windows 11. It's been about 20 minutes, I've restarted the Pulseway service, but I still get an error saying that "Your organization manages updates on this PC". How long is it supposed to take before the policy updates on the computer so I can upgrade it to Windows 11? Or is there a way to force a policy update from the computer?

I have about 20 clients who remote in using Pulseway Remote Control. I have three computers I use to remote in to my clients. So far , 4 computers can no longer remote in. I've followed every guide I can find. I have remove and reinstalled the Remote Control software. I have disabled firewalls and switched WiFi providers. Windows 10 and 11 are the same. I have ensured TLS 1.2 is active. I have made the appropriate registry entries. And now I'm at risk of losing my business. I'm in serious trouble, and I have tried everything I can think of. Please let there be someone out there who found the solution or can guide me in the right direction.