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Windows 8.1 service not started


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  • Administrators

Is there anything in the Application Event Log related to PC Monitor?

 

Also, could you export the configuration from PC Monitor Manager (without the account details) and send it to our support email address? 

 

Thank you

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  • 2 weeks later...

I have the same issues here running windows 8.1 64 pro. The service seems to start a couple of times, then stops working and the computer is not monitored anymore. I read somewhere this happens when a windows update is installed? Anyways - this seems to pretty critical, so any idea how to fix this? The .NET Framework Repair Tool seems to not help.

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  • Administrators

This is not an issue with our PC Monitor service but a .NET Framework issue that occurs on a very limited number of cases.

Unfortunately we don't know when it will be fixed or what the fix is just yet. By enabling the diagnostic logging we determined that the OS does not initiate a service start at all.

 

Could you please set the PC Monitor service to start Automatically with a Delayed Start and let us know if it makes a difference? Thanks.

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  • 1 month later...

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