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Blocked email address?

Posted

Hi,

 

We have recently moved our email servers - and the sysadmin@ourdomain.com address that all our notifications get sent to no longer works.

 

If I change that address to anything else it works

That address works fine from anywhere else (inside and outside domain)

 

There may have been a hiccup on that address during the migration (it took a wile to get created on new system) - so I am wondering if you block addresses at your end in some way if they receive too many NDRs?

 

If so how do we get it unblocked please.

I can't think of any other possible explanation ?

 

Thanks

James 

Featured Replies

Hi James,

 

Deliveries to an email address might be suspended for a few days in case of NDRs.

Please contact our support with the email address you want to unblock.

 

Marius

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Configure browser push notifications
Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.