Good morning,

 

I woke up today to an alert from PC Monitor that one of our DC's went down in the middle of the night so naturally I remote in and check. System was up just fine but PC monitor was seemingly uninstalled/missing (~\Program Files\PC Monitor contains a "PCMonitorSrv.InstallState" file along with a couple tmp files). We did our deployment of PC monitor yesterday afternoon and didn't seem to notice any problems. Any ideas? This is on a physical box running 08R2.

 

Of course if I try to re-install/uninstall I get the Error 1001 that I can't seem to get around either.

 

Thank you for your time.

 

Below is the Event Log error: 

 

Log Name:      Application

Source:        MsiInstaller

Date:          8/15/2013 3:35:11 AM

Event ID:      11722

Task Category: None

Level:         Error

Keywords:      Classic

User:          hidden

Computer:      hidden

Description:

Product: PC Monitor -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action _126AEF39_02B6_4912_992F_F59A2D05DCAF, location: C:\Program Files\PC Monitor\PCMonitorManager.exe, command: installer 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">11722</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-08-15T08:35:11.000000000Z" />

    <EventRecordID>43702</EventRecordID>

    <Channel>Application</Channel>

    <Computer>hidden</Computer>

    <Security UserID="hidden" />

  </System>

  <EventData>

    <Data>Product: PC Monitor -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action _126AEF39_02B6_4912_992F_F59A2D05DCAF, location: C:\Program Files\PC Monitor\PCMonitorManager.exe, command: installer </Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

    <Binary>7B31393230423545312D374243312D343737332D383144422D3038373535463244313943347D</Binary>

  </EventData>

</Event>

Can you please try the solution in this topic?

 

http://forum.pulseway.com/topic/352-install-pc-monitor-on-w7-x64-error-1001-installutillibdll-unknown-error/