ansome22 Posted July 31, 2013 Share Posted July 31, 2013 When I attempt to login a error pops up  Error java.lang.NullPointerException Link to comment Share on other sites More sharing options...
Staff Calin Posted July 31, 2013 Staff Share Posted July 31, 2013 Hello, Â Can we get more info about what phone model and os ? Link to comment Share on other sites More sharing options...
francoishd Posted August 16, 2013 Share Posted August 16, 2013 similar issue when I attempt to login on mobile device  error code - invalid username or password tested several times - login details are 100% Have lastest version installed - v3.9.3 Galaxy S4 Android 4.2.2 credentials work fine when I Iog in at https://mybomilepcmonitor.com Link to comment Share on other sites More sharing options...
Staff Calin Posted August 16, 2013 Staff Share Posted August 16, 2013 Is this issue happening since you created your account or just recently ? Did you changed your password (if yes from where). Link to comment Share on other sites More sharing options...
Marius Posted August 16, 2013 Share Posted August 16, 2013 What is the actual error code? The numeric value? Link to comment Share on other sites More sharing options...
francoishd Posted August 17, 2013 Share Posted August 17, 2013 Had the issue since I created the acc. Â Error: Invalid username and/or password (555). Check for extra space in your username. Â My login details are 100% correct. username is one word so no spaces. I can login from another pc but not from mobile with the same credentials. Tested on Galaxy S4, S3 and Samsung Note2 - same error code. Link to comment Share on other sites More sharing options...
Marius Posted August 17, 2013 Share Posted August 17, 2013 You have entered an extra space at the end of your username in the mobile app. Link to comment Share on other sites More sharing options...
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