Reporting insane high temperature this morning

[jbohnenstiehl]

Anyone else having this issue? I have 3 out of 29 servers reporting temperatures of over 190f which is totally incorrect. Any suggestion? 

[Marius]

Can you please send us a screenshot? As well, what PC Monitor Agent version do you have installed?

[jbohnenstiehl]

PC version 3.6

My.pulseway.com reports the correct temperature but we're still getting reoccurring warnings when they are cleared. To be clear, the temp was never that high, not even close. The other servers and the room environmental control would have alerted me as well. 

[Marius]

Thanks, we're investigating this.

 

Update: We have found the issue and we are releasing an update shortly.

 

Update 2: A fix has been released, please use the mobile app to force the agent update.

[jbohnenstiehl]

Wow, you sir are awesome. Less than two hours later the problem has been identified and a patch/update released. Amazing. Thank you again. This is what customer service is all about. 

[Marius]

Thank you for your help.

[jbohnenstiehl]

Marius, the agents have not updated on any of my servers. They all say that there is an update available. I click to install then check later and they are still reporting that there is an updated version available. The issue with the heat warnings is still present. 

[Marius]

Click on the PC Monitor version row and you will be able to force the update.

[jbohnenstiehl]

Sorry if I wasn't clear. The agents wouldn't update manually either, even after trying a few times throughout the day. However, most seem to have updated by this morning. Thanks again.