Hi,

I've tried to install the PC Monitor service on a Windows 2003 Server machine. The service starts and stops again. In the trace.log the information below is produced.

Regards

Paul Sinnema

19-9-2012, 09:01:28.926: [Service] PC Monitor Service ver. 3.1.2 build 4613 is starting...

19-9-2012, 09:01:28.926: [Service] Increasing process priority to AboveNormal...

19-9-2012, 09:01:28.973: [Service] Setting service failure actions...

19-9-2012, 09:01:28.973: [Service] Service failure actions set.

19-9-2012, 09:01:28.973: [Service] Setting operation task to '"C:\Program Files\PC Monitor\pcmontask.exe"'...

19-9-2012, 09:01:28.973: [Service] Adding the app to startup not required.

19-9-2012, 09:01:28.973: [Service] Service started.

19-9-2012, 09:01:28.973: [Service] Starting local server...

19-9-2012, 09:01:29.129: [Service] Local server started.

19-9-2012, 09:01:29.535: [Local Server] Client registered for ARNHEM\PaulS with identifier 5c31f055-a4ac-46d7-bdf4-0617b86b7e66

19-9-2012, 09:01:34.097: [Service] Updating server settings...

19-9-2012, 09:01:35.238: [Service] Server settings updated (3/15).

19-9-2012, 09:01:35.238: [Service] Updating server notifications...

19-9-2012, 09:01:35.707: [Service] System.ServiceModel.FaultException: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework 3.0 SDK documentation and inspect the server trace logs.


Server stack trace:

at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)

at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)


Exception rethrown at [0]:

at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

at MM.Monitor.Service.ServerService.IServer.GetCurrentNotificationsForComputer(String username, String password, String computerIdentifier)

at .(String )

at .â€()

19-9-2012, 09:01:35.707: [Service] Loading group policy...

19-9-2012, 09:01:35.785: [Service] Checking for updates...

19-9-2012, 09:01:36.066: [Service] System.ServiceModel.FaultException: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework 3.0 SDK documentation and inspect the server trace logs.


Server stack trace:

at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)

at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)


Exception rethrown at [0]:

at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

at MM.Monitor.Service.ServerService.IServer.GetGroupPolicyXml(String username, String password, String name)

at .(String )

at .â€()

19-9-2012, 09:01:36.379: [Service] No updates found.

19-9-2012, 09:01:37.894: [Service] Service is stopping...

19-9-2012, 09:01:37.910: [Service] Stopping local clients (1)...

19-9-2012, 09:01:38.613: [Service] Stopping local server...

19-9-2012, 09:01:38.613: [Service] Local server stopped.

19-9-2012, 09:01:38.613: [Service] Service stopped.

when you press the "Validate Account" button in PC Monitor Manager what is the message?

If I remember correctly a messagebox is shown telling me the account is valid

please email us your account username.