I love the (Remote Control on Demand) RCoD feature.
But it fails in one vital (for me!) area. When connecting to customer's PCs I often need to enter admin credentials to perform some administrative operation - or install software. I've been told the screen goes blank "By Design", but it totally prevents me from performing this operation. As soon as the admin dialog box presents on the user's PC my screen goes black. End users are not allowed to have Admin Privs - and I can't type the password in because my screen & input is blocked.
Consequently I'm not ALLOWED to do the exact thing the user contacted me for. Need some options here
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I love the (Remote Control on Demand) RCoD feature.
But it fails in one vital (for me!) area. When connecting to customer's PCs I often need to enter admin credentials to perform some administrative operation - or install software. I've been told the screen goes blank "By Design", but it totally prevents me from performing this operation. As soon as the admin dialog box presents on the user's PC my screen goes black. End users are not allowed to have Admin Privs - and I can't type the password in because my screen & input is blocked.
Consequently I'm not ALLOWED to do the exact thing the user contacted me for. Need some options here