It asked to install a Helper App the first time but then nothing. What am I doing wrong?

Hi,

Have you created a new account? Or if you already have one did you select "I already have an account" option and fill username and password fields?

Mark

Hi Gary,

I was wondering if you're still having the issue.

Marius

I have this problem too.

Details:

1. opened the disk image containing the application
2. copied the application to the Applications folder
3. ejected the disk image
4. opened the application
5. prompted for admin authentication to install helper
6. entered information and pressed OK
7. nothing happens. Activity Monitor shows that there is a process called com.mobilepcmonitor.PCMonitorHelper running, but there is nothing visible.

System info:

OS X 10.8.2, late 2008 MBP

Additional info: each time I attempt launch of the application, Console returns the following error:

 

com.apple.launchd.peruser.604[193]: ([0x0-0x1dd8dd7].com.mobilepcmonitor.PCMonitor[55604]) Job appears to have crashed: Segmentation fault: 11

Hi,
 

Can you, please, try this:

1. close PCMonitor (Hide option from context menu)
2. open Terminal and type:
sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper
3. open Console and clear it
4. open PCMonitor agent. 
6. copy and send Console output (check as well if any PCMonitor .crash file under Diagnosis and Usage Information) to support@pulseway.com. (please do not post console output here - may contain sensitive data)

 

Thanks!

 

Mark

Since I've updated to 4.0, it simply does nothing on my Mac (Mountain Lion). Can I downgrade back to the previous version which worked?

Since I've updated to 4.0, it simply does nothing on my Mac (Mountain Lion). Can I downgrade back to the previous version which worked?

Hi,

Can you please, check Console for any crash? Will be useful to follow the steps mentioned in sticky post and sent output to us.

Thanks!

Mark

Hi,

..."scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls."...

It looks like there is something wrong with your LaunchServices database. Try to rebuild it.

Regards,
Mark

I haven't sent you anything, so I don't know if the above came from me? I'm a Mac newbie and I don't actually understand your advice. But I will try to work out what you've said and see if I can figure it out.

Another user sent us by email the log with the MACH_PORT_NULL error so the advice applies to him. 

In your case, please send us the log so we can investigate.

Thanks for your help, I've sent that information.  It's very clear from the logs that something isn't right, but I don't understand what I'm looking at.  It's probably really obvious.

Hi,

 

Open Terminal and try this:

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -r -domain local -domain system -domain user

 

Regards,

Mark

Have done that, but exactly same symptoms in Console and no devices running PCMonitor seeing my iMac.

Can you please uninstall it and try to install it back?

Mark

Done that, no difference.  I had done that previously as well, but not after the previous suggestion.  I haven't restarted my Mac yet, but I suspect that would not make a difference?

 

I did restart it after I did the initial suggestion, I haven't since I uninstalled/reinstalled the service.

Any other suggestions yet?

Any other suggestions yet?

 

We're still looking into this. So far we can't reproduce your issue.

We'll keep you in the loop.

 

Mark

In addition, even while the app is supposedly running in the background, after a while the dreaded Mac "Beach Ball" appears if my cursor goes over it.  It stops responding.

Just sent you an email with a (possible) fix.

Give it a try and let us know.

 

Mark

Ok, I am also seeing this problem.

 

Tried removing everything and starting fresh but PC Monitor Helper continually crashes.  Have a stack of crash dumps if you think they would be of interest.

 

Any help would be really appreciated.

 

Thanks

I've installed the new version sent to me, but when I go into preferences to set up my account, it freezes and I can't do anything.

Ok, I am also seeing this problem.

Tried removing everything and starting fresh but PC Monitor Helper continually crashes. Have a stack of crash dumps if you think they would be of interest.

Any help would be really appreciated.

Thanks

Hi,

Can you, please:

1. close PCMonitor (Hide option from context menu)

2. open Terminal and type:

sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper

3. open Console and clear it

4. open PCMonitor agent.

6. copy and send Console output (check as well if any PCMonitor .crash file under Diagnosis and Usage Information) to support@pulseway.com.

Regards,

Mark

I was just preparing all this information and it seemed as though PC Monitor hadn't truly quit, with all the crashing etc still happening.

 

However, I went back to Activity Monitor and made sure it was gone, restarted the program again to capture the diagnostic information, and amazingly, it has finally found my computer again.  I don't know how long for, do you still want me to send you any Console output?

Hi,

 

Make sense. During update process looks like PCMonitor helper wasn't properly updated (because was still running).

Should be sorted for good.

 

Regards,

Mark