I am currently on a trial and have a few endpoints installed. I am trying to remote control the endpoints but for some reason it is asking for the credentials of the remote machine. This is pre-connection, not the onscreen windows login. I have tried another RMM and it allowed remote control without asking for any credentials, am I missing something, I cannot store or collate the credentials for all of our intended endpoints.

Edited Thursday at 06:50 PM1 day by deepee

Hey @deepee - Thanks for reaching out! For assisting the end user, you can use the shared session, this does not ask for credentials, the private remote sessions will ask you for credentials. Also, the shared session shortcut icon is available when you hover over the specific device. Let me know if you need anything else😊