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S.M.A.R.T. disk error notification not working

Posted

I have S.M.A.R.T. disk error notification enabled as critical for all our Windows machines but I have one machine that has a failing SSD according to CrystalDiskinfo but no notification was sent/reported with Pulseway. Is there a known issue with S.M.A.R.T. disk error notifications? Or is there a configuration error I made?

Featured Replies

  • Administrators

Hey @compsmith - Thanks for reaching out. Can you check and see if the monitoring policy of the S.M.A.R.T. alert is assigned to the device? 

Navigate to devices > device list > policies > (refer to the image)

image (61).png

  • 3 weeks later...
  • Author

Yes it is enabled on all servers and workstations.

This particular server has SMART warnings in CrystalDiskinfo, no warnings in Pulseway

smart.png

  • Administrators

Hey @compsmith - Can you check which monitoring policy is set-up on the device?

Navigate to devices > device list > policies 

Refer to images and let me know!

image (71).png

image (44).jpg

  • 3 weeks later...
  • Author

The above screenshot is from that device.

smart.png

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