I am installing the pulseway program on a Windows 11 24H2 laptop and when the installation is finished I open the program and the service does not start, I have already restored the computer twice, I installed it again, everything is up to date but the service does not start to register it, and I was looking for some log in the installation folders but I did not find any, could there be a problem because in past installations I installed the program without problem and now it is happening to me today.

I tried to start the service manually but it doesn't work. It displays the message "The pulseway service on local computer started and then stopped." Some services are started automatically if they are not used by any service or program.

Thanks

Hey @Milton Polina - Thanks for reaching out. We have a KB with all the steps for this. Here's the link: https://intercom.help/pulseway/en/articles/6354183-pulseway-agent-installation-error-1001

Follow all of them, except for step 5. Let me know if you need more assistance😊

i tried the steps but didnt work, The strange thing is that I also did it on a laptop, only version 22h2 Windows 11, and on Windows 10, but the problem of starting the service persists.

@Milton Polina No worries. I just raised a support ticket on your behalf and someone from our team will reach out shortly😊