Migrated to RMM. Persisting sporadic notifications "Windows Time service has stopped on the computer 'x' "

[laberet]

Recently migrated my Pro account to RMM.  It didnt migrate any of the organizations, sites, groups....  That sucks.  I'm getting lots of nuisance notifications now.  The most common one is the "Windows Time service has stopped on the computer 'x' ".  1-5 notifications per day per PC.  As far as I can tell time service is working on the PCs but must occasionally must fail.  could be occasional issues with time.windows.com or during startup/shutdown?  Not sure.  its super annoying.  cant figure out how to exclude the time service from monitoring.  any help would be appreciated.  

[Mariale_Pulseway]

Hey @laberet - Thanks for reaching out. This is what you can do: 

Go to Configuration -> Profiles -> Search for monitored services profile -> Edit -> Search that specific service listed down, select "Do Nothing" as shown in the below snip and Save.

Note -> Do this for all the service monitored profiles so it applies to all the systems.

Let me know if you need more assistance☺️

[laberet]

If I search for "W32Time" or "Windows Time" or even just "Time" it does not find the profile configuration for that.

[Mariale_Pulseway]

@laberet - No worries. I escalated this to our team and they'll be in contact shortly☺️

[pnwguy]

On 3/25/2025 at 9:45 AM, laberet said:

Recently migrated my Pro account to RMM.  It didnt migrate any of the organizations, sites, groups....  That sucks.  I'm getting lots of nuisance notifications now.  The most common one is the "Windows Time service has stopped on the computer 'x' ".  1-5 notifications per day per PC.  As far as I can tell time service is working on the PCs but must occasionally must fail.  could be occasional issues with time.windows.com or during startup/shutdown?  Not sure.  its super annoying.  cant figure out how to exclude the time service from monitoring.  any help would be appreciated.  

Did you get this figured out? I have the same problem. The rollout to RMM has been a train wreck.

[Mariale_Pulseway]

Hey @pnwguy - Thanks for reaching out! Sorry to hear you're having trouble. If you're referring to migrating your organizations, sites, or similar, please note that the migration process only transfers your devices to the new instance. You'll then need to organize the devices into the appropriate organizations, sites, etc., manually. If you need assistance with anything else, let me know☺️

[pnwguy]

Sadly it didn't transfer my full agent count, any antivirus licenses, or my billing information or history. It took a week of back and forth with your reps to sort out the issues I mentioned, and I'm now I'm stuck getting alerts about Windows Time issues and pending updates - neither of which I have enabled on the agent manager on any endpoints machines. I figured out the Windows Time glitch on my on own, but I still have constant nag alerts about pending updates and god knows what else will rear its head next.

Guys, I've routing for you since day one but this really isn't okay. You guys were so darn good when you started out but as soon as your business picked up you opted to do shady things like forcing a $150 onboarding fees for new accounts (I have 6 instances with for you for different clients and you made me pay it each time despite me telling you it wasn't needed and wouldn't be used), then you started a marketing team to hound existing clients with phone calls about new products - I've lost track of how many times I've asked you to stop yet you keep calling.

Edited 22 hours ago by pnwguy