Dear support,

We are having some network devices (HP OfficeConnect switches) and a UniFi network with UAP-AC-PRO access points.

How do we have to setup SNMP so that we can monitor the devices? We have added them manually in our site map, but all we can see is a ping round trip.

When adding SNMP variables with OID settings from the devices, we receive no information. Is there a way so we can receive more information or are there some additional steps that need to be taken in order to make this work?

When going to "View SNMP variables" we see the following:

Thanks in advance!

Hey @Daan - Sorry I missed this. Are you still having this issue? You can find the solution in this KB article: https://intercom.help/pulseway/en/articles/6548271-pulseway-network-monitoring-an-overview 

Let me know if you need further assistance😊

Hi Mariale, thank you. We will have look into this.

Kind regards,

Daan

I had the same problem, but only with individual SNMP-monitored devices (Mikrotik in our case).
For us, restarting the Pulseway Agent service on the probe machine or rebooting the server helped.
Unfortunately, SNMP support is generally very weak at the moment.

The KB article is unfortunately of no help in this case.
The additional article Configuring SNMP Monitoring with Pulseway is also not helpful, as some of the menus no longer exist or have been integrated into other sections.

Pulseway should update its KB articles to reflect the current version when making such major changes.

Best regards,

Martin