RMM Notifications to PSA Stopped Working

[Matt Stevens]

Morning All,

For some reason our Critical nottifications have stopped creating tickets in the PSA - Have checked mappings etc and all looks OK. Integrations of Accounts/Assets is working fine. Nothing in the logs.

I can create a workflow to sync an alert but ideally need the notification  to create a ticket  autotmatically - Does anyone know where I can look or what I can do to get this working again?

Thanks

Matt

[Mariale_Pulseway]

Hey @Matt Stevens - I just raised a ticket on your behalf and someone from our team will contact you shortly😊