Jerdal Posted June 19, 2024 Posted June 19, 2024 I've lost access to my account as my phone where I had my 2FA backup code was destroyed. Is it possible to restore access to my account?
Administrators Paul Posted June 21, 2024 Administrators Posted June 21, 2024 Hi @Jerdal, Please contact customer support at support@pulseway.com. We'll help you recover access to your account. Please be advised that you will have to undergo an identity verification process. -Paul
Jerdal Posted July 19, 2024 Author Posted July 19, 2024 On 6/21/2024 at 4:18 PM, Paul said: Hi @Jerdal, Please contact customer support at support@pulseway.com. We'll help you recover access to your account. Please be advised that you will have to undergo an identity verification process. -Paul Hello, I've attempted to contact the customer support but never got any response. The email was sent Jun 19, 2024, 12:17 PM
Administrators Paul Posted July 25, 2024 Administrators Posted July 25, 2024 Hello Jerdal, I do see a support ticket from July 2023 and which was replied to 30 minutes later, did you not receive the reply? Edit: I've looked all over for your email on June 19th. Can you please PM me the email headers so I can take a deep dive on it? -Paul
Jerdal Posted August 13, 2024 Author Posted August 13, 2024 Didn't see the post until now as I don't have notifications enabled, I've sent a total on 2 emails. Both of them just got ignored. No reply, nothing. Sent emails Fri, Jul 19, 10:58 PM Wed, Jun 19, 12:17 PM
Administrators Paul Posted August 15, 2024 Administrators Posted August 15, 2024 @Jerdal, I cannot locate your email by date nor by address hence why I need your email headers to identify the message IDs and see if our email provider has received it. In the meantime, just PM me your instance name, username and the last 4 digits on the credit card on profile. -Paul Anne 1
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