Executive Summary Failed to Generate

[Tyler Melville]

See the attached screenshot. I have set up Executive Summaries for a few of our clients and most of them are coming through without issue when testing, however a couple of them are coming through as "Failed to retrieve the data". 

The reports template has been duplicated for each client, the only thing that is different is the Scope that was selected. 

Has anyone come across this before and found a solution for this? It would be good to know exactly what data it is failing to retrieve.

[Anne]

Hi, @Tyler Melville

When were the machines added? As it can sometimes take up to 12 hours for a report to be generated on recent machines. If this isn't the case however I will 100% raise a support ticket on your behalf, so just share with me your Pulseway email ID and I can do that for you no problem. 

Thanks, 
Stefan 

[Tyler Melville]

Hi @StefanMcl_Pulseway, 

The devices within the scopes were added more than 12 hours ago. I have created about 15-20 scheduled reports for this across a few of our clients and only two or three scopes have this issue. Each time I am duplicating the report and only changing the scopes. 

When I first ran into the issue on a Thursday afternoon, I left it and tried again on the following Monday and the issue was the same. 

It's also worth noting this is only happening with the executive summary reports. We also have set up Application Status, and Patching reports and these are not running into any issues with the exact same scopes. 

My Pulseway email ID is the one linked to my forum account, please let me know if you need me to DM you directly with the email address.

Thanks, Tyler. 

Edited September 27, 2023 by Tyler Melville
Tagged Stefan

[Anne]

Hi @Tyler Melville

Ok thanks for providing this extra information, it will definitley help. This does sound like it might be an issue on our end so Im going to raise the ticket now with you CC'd and we can try and get this issue sorted. 

Thanks, 
Stefan 

[Jeremy Houp]

I'm having this same issue, I've created a new report and selected the system via Scope & Tag, and it gives the same error when the report is run. The system in question was added in 2020, but the reports started failing a little over a week ago.