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Workflow for tickets also generating a Generic response from the PSA system


Brad Jones
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Hi Team,

We have created our email templates and applied them to the workflows in PSA which are working as expected. However, we are seeing a generic email being generated (below) to the client in addition to the custom template. I can not see where this is being generated from and would like to disable it.

Any assistance would be appreciated.

Cheers

image.thumb.png.bd5209139418cd706b31871ce328dbd1.png

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