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Workflow rule to notify primary resource when ticket is assigned


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I'm attempting to define a workflow that will send an email notification to the assignee when they are assigned a ticket. Seems straight forward, but I'm not sure how to set up the trigger. Anyone have this in production? How did you do it? Thanks for any help!

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  • 2 years later...
On 5/29/2022 at 8:46 AM, RandyChuck said:

Figured out my answer. 

  • Trigger: Updated by: Employees
  • Condition: Primary Assignee: Changed
  • Notification: Assigned Resources

Thanks that work for me just add template for better work

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