RandyChuck Posted May 29, 2022 Share Posted May 29, 2022 I'm attempting to define a workflow that will send an email notification to the assignee when they are assigned a ticket. Seems straight forward, but I'm not sure how to set up the trigger. Anyone have this in production? How did you do it? Thanks for any help! Link to comment Share on other sites More sharing options...
RandyChuck Posted May 29, 2022 Author Share Posted May 29, 2022 Figured out my answer. Trigger: Updated by: Employees Condition: Primary Assignee: Changed Notification: Assigned Resources Luis B and Peyton Young 2 Link to comment Share on other sites More sharing options...
Luis B Posted July 2 Share Posted July 2 On 5/29/2022 at 8:46 AM, RandyChuck said: Figured out my answer. Trigger: Updated by: Employees Condition: Primary Assignee: Changed Notification: Assigned Resources Thanks that work for me just add template for better work Link to comment Share on other sites More sharing options...
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