RandyChuck Posted May 29, 2022 Posted May 29, 2022 I'm attempting to define a workflow that will send an email notification to the assignee when they are assigned a ticket. Seems straight forward, but I'm not sure how to set up the trigger. Anyone have this in production? How did you do it? Thanks for any help!
RandyChuck Posted May 29, 2022 Author Posted May 29, 2022 Figured out my answer. Trigger: Updated by: Employees Condition: Primary Assignee: Changed Notification: Assigned Resources Peyton Young and Luis B 2
Luis B Posted July 2 Posted July 2 On 5/29/2022 at 8:46 AM, RandyChuck said: Figured out my answer. Trigger: Updated by: Employees Condition: Primary Assignee: Changed Notification: Assigned Resources Thanks that work for me just add template for better work
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