Posted May 29, 20222 yr I'm attempting to define a workflow that will send an email notification to the assignee when they are assigned a ticket. Seems straight forward, but I'm not sure how to set up the trigger. Anyone have this in production? How did you do it? Thanks for any help!
May 29, 20222 yr Author Figured out my answer. Trigger: Updated by: Employees Condition: Primary Assignee: Changed Notification: Assigned Resources
July 2, 2024Jul 2 On 5/29/2022 at 8:46 AM, RandyChuck said: Figured out my answer. Trigger: Updated by: Employees Condition: Primary Assignee: Changed Notification: Assigned Resources Thanks that work for me just add template for better work
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