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Workflow rule to notify primary resource when ticket is assigned

Posted

I'm attempting to define a workflow that will send an email notification to the assignee when they are assigned a ticket. Seems straight forward, but I'm not sure how to set up the trigger. Anyone have this in production? How did you do it? Thanks for any help!

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  • Author

Figured out my answer. 

  • Trigger: Updated by: Employees
  • Condition: Primary Assignee: Changed
  • Notification: Assigned Resources
    • 2 years later...
    On 5/29/2022 at 8:46 AM, RandyChuck said:

    Figured out my answer. 

    • Trigger: Updated by: Employees
    • Condition: Primary Assignee: Changed
    • Notification: Assigned Resources

    Thanks that work for me just add template for better work

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