Android app not waking or shutting down pc

[Dan5150]

I recently bought the Samsung galaxy note and installed pc monitor on it. For some reason over wifi and cell network I can't control my pc. It was working on my old phone just a few days ago. It works fine over wifi on mt iPad. The ports are forwarded and I've validated and restarted the monitored pc but no luck. Any ideas?

[Calin]

Hello,

Can you verify the device policy ?

[Marius]

As well, check the Devices tab in PC Monitor Manager and see if the new device is authorized.

[Dan5150]

I checked the device policy and it was set at full acess. I also deleted and reinstalled the device.

[Marius]

Open PC Monitor Manager on that computer and go to the Devices tab. Make sure the device is authorized - eventually remove it from that list and add it again.