New Phone

[Phillip Templeton]

Hello,

 

I recently upgraded to a new phone and now I am unable to get into my pulseway account.  When I log in to the app, it tells me that the device is pending approval and to log into the webapp.  But, when I try to log into the webapp, it sends an approval to my phone for two factor auth but it never comes through on my new phone.  How can I resolve this and get back into my account?

[Mark G38]

You should have saved backup codes when you set up your 2FA the first time, that allow you into the account.  You have to select Try Another Way after entering your creds.  Assuming you no longer have your old phone.  

Aside from this, if you don't have your codes, good luck, you should probably reach out directly to support.