We recently rolled out both Pulseway and the PSA replacing out Spiceworks help desk. Since the client portal is not as simple for user to create tickets within our mobile application, I am looking to use the PSA API but stuck. I am testing with the basic GET request to retrieve tickets and stuck on what server_name should be. Also for the authorization Bearer access_token, am I using the same token from the Pulseway webapp? 

Using this HTTP Request:

GET https://server_name/api/servicedesk/tickets

Edited January 19, 20223 yr by BShevchuck

Hi @BShevchuck,

In that case the server name is: psa.pulseway.com . Let me know how it goes !

-Paul

21 hours ago, Paul said:

Hi @BShevchuck,

In that case the server name is: psa.pulseway.com . Let me know how it goes !

-Paul

Thanks for this.

Still struggling for some reason and this my first time struggling with an API like this. Since I have 2FA on my main account I created a new account and left 2FA off. I started testing by using the basic GET command for the api.pulseway to get the systems just to test it out. If that worked then I could move to the PSA api. If I use the username:password for that account I get a 401 "invalid username and/or password" error every time. If I try the bearer token I get 401 Unauthorized and no body returned. I did verify that the new account has API access and I can log into the web portal with no issues. I have been trying for about 2 weeks now waiting for a resolution from our customer rep, would it be possible to have the IP address blocked for excessive denied requests?