Network monitoring devices are shown as offline

[harleykjjn]

Good day dear community,

I have been trying for some time to get the network monitoring up and running.
I plan to monitor switches, firewalls and one or the other nas.

However, the devices are shown as offline in Pulseway. 

 

All devices have "SNMP | v1 | Public" enabled.

[Jamie Taylor]

Hi @harleykjjn, I have raised a support ticket for this query, our team will contact you shortly regarding the same. Thank you!

[bfulham1]

i am having this same issue

[Anne]

Hey @bfulham1

Thanks for reaching out, Could you send DM me your Pulseway email ID and the exact issues your facing I will raise a support ticket for you. 

Thanks a mill, 
Stefan

[bfulham1]

i solved the issue, due to switches having multiple mac adresses you need to set the switch to static ip not dhcp and set snmp to look for the ip adress not the mac address