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Mac OS remote control - am I missing something? Nearly always times out. Connects maybe 10% of the time

Dan P
in General

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Posted

This is becoming a growing issue for us, to the point where I'm actively looking for alternative solutions.  Remote control works great for Windows computers.  But for Mac OS...not at all really.  Maybe 1 out of 10 times will I actually be able to connect to the Mac.  And even then, oftentimes my mouse wont actually be on the remote screen where it shows up on my side.  I just don't know what else to try. 

    Hey Daniel,

    Sorry to hear that you are facing this issue. I have raised a support ticket for you, and our team will get in touch with you shortly regarding this. Hopefully, we will do our best to resolve this for you. Thank you!

    • 3 months later...

    We are experiencing similar issues. Seems to be hit or miss, mostly miss. Cant figure out any trends, doesn't seem to matter what OSX version.

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