So, I'm currently dealing with a pretty urgent issue that unfortunately, I am at the mercy of whenever the devs look into it. None of my tasks will run which means I'm dead in the water for a lot of my custom automation. This is terrible.
I assume based on talks with staff over time, that these are something like VPS instances that area spun up? I asked regular Support to reboot my instance for the sake of it as scripts run, but tasks to control them do not, they just immediately say skipped. It's amazing what reboot can fix at times, and then Support can dig in later to figure out what happened, if the reboot works. But I was told no can do, only devs have access to reboot the instance.
This needs to change, or there needs to be an emergency way to contact whoever can address urgent issues like this. If these are indeed isolated instances, then we should have the ability to restart our own instance IMO.
This is critical to my business and this is not a good showing of 911 support.
So, I'm currently dealing with a pretty urgent issue that unfortunately, I am at the mercy of whenever the devs look into it. None of my tasks will run which means I'm dead in the water for a lot of my custom automation. This is terrible.
I assume based on talks with staff over time, that these are something like VPS instances that area spun up? I asked regular Support to reboot my instance for the sake of it as scripts run, but tasks to control them do not, they just immediately say skipped. It's amazing what reboot can fix at times, and then Support can dig in later to figure out what happened, if the reboot works. But I was told no can do, only devs have access to reboot the instance.
This needs to change, or there needs to be an emergency way to contact whoever can address urgent issues like this. If these are indeed isolated instances, then we should have the ability to restart our own instance IMO.
This is critical to my business and this is not a good showing of 911 support.