i have bios setting on and port forwarded udp 9 to the address and have ethernet setting to wake from lan on but still cant wake pc. i even tried wake me on lan program so im not sure what ive missed to get this to work.

Hey,

Please check this help document, follow the preconditions that needs to be done and try again. If the issue still persists please contact us via support@pulseway.com

Thank you!