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rgoldman
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  • 1 month later...
  • Staff

Hi @JasonRoberge,

When you are in the sign-in process of Pulseway Mobile app, you will have the option to enter your username, password and also something that says "Use dedicated server".

You need to enter all above three details. Checkmark the "Use Dedicated Server" option and enter your Pulseway instance (example.pulseway.com) and then sign in.

This should work, if it does not, try to check if you are entering the details correctly by alternatively logging in to Pulseway Webapp on the PC/Mac.

You can also refer to this Pulseway website --> https://intercom.help/pulseway/en/articles/816929-incorrect-username-and-or-password-error-202-295

Thank you.

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