Hello all,

I am trying to upgrade my Pulseway Free account to a paid Pro account, but I have ran into two issues:

-First, I made the mistake of making a Team account thinking I was upgrading to the Pro account. I only noticed my mistake after seeing the 10 license minimum requirement. I do not have the option of deleting/closing the account. What would be the best way of doing that?

-Second, when trying to use the link my.pulseway.com/main/subscription/manage I am receiving the error "Payments system is not available. (106)" Not seeing any other way to upgrade. Any thoughts or am I going about that the wrong way?

Thanks all!

Hi @it4hoomanz,

We're making changes to the plans to be more accessible for everyone. Please PM me how many systems you're looking to monitor.

-Paul

I'm actively getting this issue where I get the error 106 when I try to upgrade. I'm trying to upgrade from Free to Pro. I'm looking to monitor 5-6 systems. 

Hi Aaron,

We've discontinued the Pro plan in favor for the more feature complete Team plan however the Team plan starts from 10 systems. I apologize for the inconvenience this may cause.

-Paul