"Antivirus real-time protection is disabled"

[Susanne Auer]

I noticed that rebooting a client (whether via Pulseway or locally) always triggers the "Antivirus real-time protection is disabled" notification. 

My guess is that Kaspersky needs a while to startup, long enough to trigger "AV disabled" condition.

Systems: Win 10 Pro, AV: Pulseway Kasperksy

Is there a way to avoid these false alarms? 

Thanks!

Susanne 

 

[Paul]

15 hours ago, Susanne Auer said:

I noticed that rebooting a client (whether via Pulseway or locally) always triggers the "Antivirus real-time protection is disabled" notification. 

My guess is that Kaspersky needs a while to startup, long enough to trigger "AV disabled" condition.

Systems: Win 10 Pro, AV: Pulseway Kasperksy

Is there a way to avoid these false alarms? 

Thanks!

Susanne 

 

Thanks Susanne for the report. You're right, it seems that Kaspersky just needs a while to start. We're going to be adding a delay for that notification.

-Paul

[Arnd]

Hi Paul (or other pulseway specialist)

I've been using pulseway for quite a few years now and confronted with another i.t. company from new client that does not (want to...) remove pulseway and especially kaspersky, which is a pain in the a.. because without password i need to play nasty tricks, including restart both the domain server as wel as the terminal server. Do you folks have a script available to first remove kaspersky at least? I have already succesfully removed pulseway at another client, to replace it with my pulseway account. A script for both issues would be really neat but kaspersky is my greatest challenge at this moment.

Looking forward to your support and reply

Arnd

[Paul]

Hello Arnd,

I've responded to your email. Basically, the easiest way would be for you to have Pulseway take over the already installed Kaspersky Endpoint Security product and from there you'll be able to uninstall the product normally.

-Paul