Posted May 26, 20204 yr Hi all! When I am running the pulseway-registration command in the terminal of my Ubuntu server, I am receiving the error: "An error encountered while processing the request. Please check the logs." Checking my logs, I can see: Quote May 26 19:05:48 Vostok pulseway-registration: Connection error: ERROR_CODE:12, ERROR_MESSAGE: SOAP 1.1 fault SOAP-ENV:Server[no subcode]#012"System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> MM.Moni$ May 26 19:07:01 Vostok pulseway-registration: Connection error: ERROR_CODE:12, ERROR_MESSAGE: SOAP 1.1 fault SOAP-ENV:Server[no subcode]#012"System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> MM.Moni$ Bit stumped on this one, so any support would be hugely appreciated! Kind regards, Phil
May 27, 20204 yr Author Still getting this following a server restart overnight. I’ll be honest this one has me stumped!
May 28, 20204 yr Staff Hi, Can you give more details about Ubuntu version? How did you run the Pulseway registration ? (are you using custom server) What step from the registration is throwing the error? Mark
May 30, 20204 yr Author On 5/28/2020 at 1:30 PM, Mark said: Hi, Can you give more details about Ubuntu version? How did you run the Pulseway registration ? (are you using custom server) What step from the registration is throwing the error? Mark Hi @Mark! Thanks for your response. Apologies for the lack of detail on this one - please see below: Server OS Version Distributor ID: Ubuntu Description: Ubuntu 18.04.4 LTS Release: 18.04 Codename: bionic How I ran the registration: I ran the following: wget http://www.pulseway.com/download/pulseway_x64.deb dpkg -i pulseway_x64.deb cp /etc/pulseway/config.xml.sample /etc/pulseway/config.xml pulseway-registration We are not using a custom server for this. What step is throwing the error: - I am able to select option 1 (Register System) - I then enter my username and password for Pulseway - I select NO to custom serer (N) - I select the organization (1 - Creators Wave) - I select the site (1 - Default Site) - I select the agent group (2 - Default) The console then errors and says: An error encountered while processing the request. Please check the logs
May 30, 20204 yr Author Oddly enough, this is now back working on its own...! Happy for this to be closed. Thanks for all support.
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