Pulseway-registration error on Linux Ubuntu

[Katos]

Hi all! 

 

When I am running the 

pulseway-registration

command in the terminal of my Ubuntu server, I am receiving the error: "An error encountered while processing the request. Please check the logs."

Checking my logs, I can see:

  Quote

May 26 19:05:48 Vostok pulseway-registration: Connection error: ERROR_CODE:12, ERROR_MESSAGE: SOAP 1.1 fault SOAP-ENV:Server[no subcode]#012"System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> MM.Moni$
May 26 19:07:01 Vostok pulseway-registration: Connection error: ERROR_CODE:12, ERROR_MESSAGE: SOAP 1.1 fault SOAP-ENV:Server[no subcode]#012"System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> MM.Moni$

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Bit stumped on this one, so any support would be hugely appreciated! 

 

Kind regards,

Phil

[Katos]

Still getting this following a server restart overnight. 
I’ll be honest this one has me stumped! 

[Mark]

Hi,

Can you give more details about Ubuntu version? How did you run the Pulseway registration ? (are you using custom server) What step from the registration is throwing the error?

Mark 

[Katos]

  On 5/28/2020 at 1:30 PM, Mark said:

Hi,

Can you give more details about Ubuntu version? How did you run the Pulseway registration ? (are you using custom server) What step from the registration is throwing the error?

Mark 

Expand  

Hi @Mark! 

 

Thanks for your response. Apologies for the lack of detail on this one - please see below:

Server OS Version

Distributor ID: Ubuntu
Description:    Ubuntu 18.04.4 LTS
Release:        18.04
Codename:       bionic
 

How I ran the registration: 

I ran the following:

wget http://www.pulseway.com/download/pulseway_x64.deb

dpkg -i pulseway_x64.deb
cp /etc/pulseway/config.xml.sample /etc/pulseway/config.xml
pulseway-registration

We are not using a custom server for this.

 

What step is throwing the error:

- I am able to select option 1 (Register System) 

- I then enter my username and password for Pulseway

- I select NO to custom serer (N) 

- I select the organization (1 - Creators Wave)

- I select the site (1 - Default Site)

- I select the agent group (2 - Default)

The console then errors and says: An error encountered while processing the request. Please check the logs

[Katos]

Oddly enough, this is now back working on its own...! 

Happy for this to be closed. Thanks for all support.