Note of Caution and Request to change "Remove All Done" button function from To Do List / Already Done

[Fred Macondray]

Greetings All,

I'm a new Pulseway PSA user, just getting familiar with the product.

I'd started by using the To Do List as a repository for my master list of tasks for clients.  Some of these I had linked to tickets.

The other night I accidentally marked my whole list of To Do items as done.  I went to the Already Done tab and saw the "Remove All Done" button, selected all items and clicked it. 

Doing this permanently removed all my completed tasks, including those attached to tickets! 

Support has informed me that restores, a) involve restoring the entire SQL DB for 4000 and extracting my data from that, and b) incur a significant fee

I'm still trying to decide if this fact a deal breaker for me and I am re-evaluating other products with the backup / restore question in mind.

My Feature requests are as follows:

• Change the "Remove All Done"  button to say Delete All Items, or something that makes it clear it's not just removing the "all done" status on the items
• Allow deleted items to be restored by the end user
• Prevent To Do items from being removed if they are associated with tickets.
• Perhaps archiving the items would be better than deleting - I had been hoping to use the completed status as a history of what's I had done in the past, now it's gone.

Thanks

Fred

[Paul]

Hi Fred,

Thank you so much for your feedback and sorry for the inconvenience that this has caused. I'll make sure that this reaches the PSA development team.

-Paul

[Fred Macondray]

Will this post be approved and available to forum users to see?   I'd like others to be aware of the risk of using that button.

Thanks

fred

 

[Paul]

Hi Fred,

We require the first few posts to be approved by a staff member to prevent forum staff. Your posts are approved and viewable by anyone. You can check it out by yourself if you open the topic in an incognito browser window.

-Paul