So, here we use another local PSA solution. 

The idea is to send alert emails from status to open a ticket

Ex: if status is high, send a mail to example@example.com o a field that we can select one or more status to send email.

This is a very important feature to show for our costumer that we are solving te issues and working a lot in his infrastructure. Some costumers need see our work in a report... 

On 10/6/2018 at 5:18 PM, Felipe CS said:

So, here we use another local PSA solution. 

The idea is to send alert emails from status to open a ticket

Ex: if status is high, send a mail to example@example.com o a field that we can select one or more status to send email.

This is a very important feature to show for our costumer that we are solving te issues and working a lot in his infrastructure. Some costumers need see our work in a report... 

As far as I'm aware there is no way to do this with just the RMM. If you use the Pulseway PSA, you can set workflows to trigger on certain conditions like priority or where they've come from etc.