Wrong Installation folder

[Ab Helversteijn]

Hi, When installing the 64x version I cannot specify an installation folder. This is causing the monitor to be installed in the root folder of C: How can this be changed.

[Marius]

It should install it Program Files - the next release will allow you to select the installation folder.

[Ab Helversteijn]

It should install it Program Files - the next release will allow you to select the installation folder.

Any idea when this new version will be available.

[Marius]

New installation packages are now available from our web site for both PC Monitor (x84 and x64) and PC Monitor Dashboard (x86 and x64) - you will be prompted for the installation location now.

[Ab Helversteijn]

Same problem occurred. I specify a different folder but still my root folder is used. Is there a cfg file or reg setting causing this?

[Marius]

No, there is no config file or registry settings, it's a standard .msi package. It works fine for us and we've tested it on several different configurations.

When you try to install the new .msi file and get to the location selection screen, what is the default location shown in that dialog?

[Ab Helversteijn]

c:\program files\pc monitor. I also changed it to the Program Files x86 folder and another folder but nothing seemed to help.

[Paul]

Is your os installed on 'C' partition?

[Ab Helversteijn]

.

Is your os installed on 'C' partition?

Yes it is

[Paul]

Try browsing to the following paths (type in run):

%ProgramFiles%

%ProgramW6432%

%ProgramFiles(x86)%

Please tell me if any of those are unbrowsable.

Have you tried installing the 32 bit package too?

[Ab Helversteijn]

X:\>echo %ProgramFiles% > test.tst

X:\>echo %ProgramW6432% >> test.tst

X:\>echo %ProgramFiles(x86)% >> test.tst

X:\>type test.tst

C:\Program Files

C:\Program Files

C:\Program Files (x86)

Yes, I'm the Admin of this system. and No I did not try the 32 bit on this machine.

[Paul]

This is very weird. Basically the msi works well since every person used it to install PCM. I'm very interested in this case. For some reason the msi installer is not performing a normal install.

Here are the steps to perform a manual install:

1. Download PC Monitor files from here.

2. Extract your files in the desired path.

3. Run this .reg file from here (WARNING: Please verify it's contents as it's a public paste, anyone can change it and it can lead to system malfunction).

4. Browse to your .NET 4.0 folder (x86 Default Location: C:\Windows\Microsoft.NET\Framework\v4.0.30319 ; x64: C:\Windows\Microsoft.NET\Framework64\v4.0.30319).

5. Run InstallUtil with the full path of PCMonitorSrv.exe as a parameter.

Example:

InstallUtil.exe "C:\Program Files (x86)\PC Monitor\PCMonitorSrv.exe"

Note: Add brackets if your path contains spaces.

6. Add pcmontask.exe to your startup folder in start menu or create a string value in the registry at path:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

With any name and in the value put the full path of pcmontask.exe:

Example:

"C:\Program Files (x86)\PC Monitor\pcmontask.exe"

Here is a REG file:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"PC Monitor Operations"="C:\\Program Files (x86)\\PC Monitor\\pcmontask.exe"

Note: Add brackets if your path contains spaces.

Now try running PC Monitor Manager and configure it's settings.

I hope this helps and I am looking forward to know if you encounter this problem on other machines.

Paul.

Edited December 9, 2011 by Paul

[Ab Helversteijn]

Hi Paul,

After point 5 i got:

C:\Windows\Microsoft.NET\Framework64\v4.0.30319>InstallUtil.exe "C:\Program File

s (x86)\PC Monitor\PCMonitorSrv.exe"

Microsoft ® .NET Framework Installation utility Version 4.0.30319.1

Copyright © Microsoft Corporation. All rights reserved.

Exception occurred while initializing the installation:

System.IO.FileLoadException: Could not load file or assembly 'file:///C:\Program

Files (x86)\PC Monitor\PCMonitorSrv.exe' or one of its dependencies. Operation

is not supported. (Exception from HRESULT: 0x80131515).

I did not execute the rest. Help?! ;-)

Ab

[Paul]

Hello,

Try browsing to the PC Monitor folder (C:\Program Files (x86)\PC Monitor) and right click on PCMonitorSrv.exe and go to Properties. Please click the unblock button if it exists. Try checking the other files in that directory if they are blocked.

Example:

If there is no unblock button please tell me if the computer is part of a domain.

If nothing works let's try to create the service manually:

sc create "PC Monitor" BinPath= "C:\Program Files (x86)\PC Monitor\PCMonitorSrv.exe"

Can you please confirm that your system date is accurate too?

Thank You,

Paul.

[Ab Helversteijn]

It is working. I decided to remove my windows profile en start installing again and this was the solution. Sorry.