clowgg Posted May 24, 2015 Share Posted May 24, 2015 I have just tried to use the new Remote Desktop client on Windows 8.1. I am at a location which means I am behind a proxy server (MS TMG). I have entered the correct proxy server details into the Settings dialog, but always get "An unknown connection error occurred".  I have tried installing the TMG client but that didnt help.  Any ideas what might be wrong?  G. Link to comment Share on other sites More sharing options...
Staff Chris Posted May 25, 2015 Staff Share Posted May 25, 2015 Hi, Â Does your proxy server require any form of authentication? Â Regards, Chris Pulseway Support Link to comment Share on other sites More sharing options...
clowgg Posted May 25, 2015 Author Share Posted May 25, 2015 Yes it does:Â domain\user & pwd. Link to comment Share on other sites More sharing options...
Staff Chris Posted May 26, 2015 Staff Share Posted May 26, 2015 Pulseway apps dont' support Proxy authentication at this moment. What I recommend you is to setup the proxy in Internet Explorer and have the Pulseway Apps use the IE proxy (system default proxy). Â Regards, Chris Pulseway Support Link to comment Share on other sites More sharing options...
clowgg Posted May 27, 2015 Author Share Posted May 27, 2015 I changed the proxy settings in your app to "Connect using system settings" and made sure IE was set up correctly for the proxy server (& that it coudl load internet web sites ok). But I still get the "An unknown connection error occurred" error. Link to comment Share on other sites More sharing options...
Staff Chris Posted May 27, 2015 Staff Share Posted May 27, 2015 Try restarting the Pulseway Remote Desktop Client application and see if that resolves the issue. We believe that .NET might cache the IE proxy settings for a while. Â Regards, Chris Pulseway Support Link to comment Share on other sites More sharing options...
clowgg Posted May 28, 2015 Author Share Posted May 28, 2015 Unfortunately it still fails. This is after a 1 day delay since making the settings change (and restarting the app of course). Link to comment Share on other sites More sharing options...
Staff Chris Posted May 28, 2015 Staff Share Posted May 28, 2015 (edited) Thank you for your update. Our development team is currently investigating this and will come back at you with an update.  Regards, Chris Pulseway Support  Edit: Can you check to see if the request actually reaches your proxy server. Edited May 28, 2015 by Chris Link to comment Share on other sites More sharing options...
clowgg Posted May 28, 2015 Author Share Posted May 28, 2015 Mmmm.. not easy on this particular network. Â Over the weekend I will be behind a TMG proxy that I have control over, so will be able to check. Â Does the client communicate over 443? Link to comment Share on other sites More sharing options...
Staff Chris Posted May 29, 2015 Staff Share Posted May 29, 2015 Yes, Pulseway applications use 443 over TCP. Â Regards, Chris Pulseway Support Link to comment Share on other sites More sharing options...
clowgg Posted June 2, 2015 Author Share Posted June 2, 2015 So I found out a few things.  At my 2nd location where I also have TMG Proxy I was able to logon to the Remote Desktop service - but only when I explicitly specified the proxy incl my user credentials. 'Connect using system settings' didn't work.  Back here at work - no go, still doesn't work with either setting.  G. Link to comment Share on other sites More sharing options...
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