Remote Desktop Client (Win) behind Proxy Server

[clowgg]

I have just tried to use the new Remote Desktop client on Windows 8.1.  I am at a location which means I am behind a proxy server (MS TMG).  I have entered the correct proxy server details into the Settings dialog, but always get "An unknown connection error occurred". 

 

I have tried installing the TMG client but that didnt help.

 

Any ideas what might be wrong?

 

G.

[Chris]

Hi,

 

Does your proxy server require any form of authentication?

 

Regards,

Chris

Pulseway Support

[clowgg]

Yes it does:  domain\user & pwd.

[Chris]

Pulseway apps dont' support Proxy authentication at this moment. What I recommend you is to setup the proxy in Internet Explorer and have the Pulseway Apps use the IE proxy (system default proxy).

 

Regards,

Chris

Pulseway Support

[clowgg]

I changed the proxy settings in your app to "Connect using system settings" and made sure IE was set up correctly for the proxy server (& that it coudl load internet web sites ok).

But I still get the "An unknown connection error occurred" error.

[Chris]

Try restarting the Pulseway Remote Desktop Client application and see if that resolves the issue. We believe that .NET might cache the IE proxy settings for a while.

 

Regards,

Chris

Pulseway Support

[clowgg]

Unfortunately it still fails.  This is after a 1 day delay since making the settings change (and restarting the app of course).

[Chris]

Thank you for your update. Our development team is currently investigating this and will come back at you with an update.

 

Regards,

Chris

Pulseway Support

 

Edit: Can you check to see if the request actually reaches your proxy server.

Edited May 28, 2015 by Chris

[clowgg]

Mmmm.. not easy on this particular network.

 

Over the weekend I will be behind a TMG proxy that I have control over, so will be able to check.

 

Does the client communicate over 443?

[Chris]

Yes, Pulseway applications use 443 over TCP.

 

Regards,

Chris

Pulseway Support

[clowgg]

So I found out a few things.

 

At my 2nd location where I also have TMG Proxy I was able to logon to the Remote Desktop service - but only when I explicitly specified the proxy incl my user credentials.  'Connect using system settings' didn't work.

 

Back here at work - no go, still doesn't work with either setting.

 

G.