I have just tried to use the new Remote Desktop client on Windows 8.1.  I am at a location which means I am behind a proxy server (MS TMG).  I have entered the correct proxy server details into the Settings dialog, but always get "An unknown connection error occurred". 

 

I have tried installing the TMG client but that didnt help.

 

Any ideas what might be wrong?

 

G.

Hi,

 

Does your proxy server require any form of authentication?

 

Regards,

Chris

Pulseway Support

Yes it does:  domain\user & pwd.

Pulseway apps dont' support Proxy authentication at this moment. What I recommend you is to setup the proxy in Internet Explorer and have the Pulseway Apps use the IE proxy (system default proxy).

 

Regards,

Chris

Pulseway Support

I changed the proxy settings in your app to "Connect using system settings" and made sure IE was set up correctly for the proxy server (& that it coudl load internet web sites ok).

But I still get the "An unknown connection error occurred" error.

Try restarting the Pulseway Remote Desktop Client application and see if that resolves the issue. We believe that .NET might cache the IE proxy settings for a while.

 

Regards,

Chris

Pulseway Support

Unfortunately it still fails.  This is after a 1 day delay since making the settings change (and restarting the app of course).

Thank you for your update. Our development team is currently investigating this and will come back at you with an update.

 

Regards,

Chris

Pulseway Support

 

Edit: Can you check to see if the request actually reaches your proxy server.

Edited May 28, 201510 yr by Chris

Mmmm.. not easy on this particular network.

 

Over the weekend I will be behind a TMG proxy that I have control over, so will be able to check.

 

Does the client communicate over 443?

Yes, Pulseway applications use 443 over TCP.

 

Regards,

Chris

Pulseway Support

So I found out a few things.

 

At my 2nd location where I also have TMG Proxy I was able to logon to the Remote Desktop service - but only when I explicitly specified the proxy incl my user credentials.  'Connect using system settings' didn't work.

 

Back here at work - no go, still doesn't work with either setting.

 

G.