Dear,

 

We get on our server error messages with VSS drivers.

 

We have windows server 2012 running, then turned HyperV VM with Windows 2012 with Exchange 2013

 

On the Windows Server 2012 (HyperV) reversed backup software 'Altaro Backup.

 

This software gives error making snapshot, the VM (Windows 2012 with Exchange 2013)

 

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Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {74600e39-7dc5-4567-a03b-f091d6c7b092}. Routine details BeginPrepareSnapshot({2754836b-5bd3-4409-a1e8-392cc57c8d8a},{9a9099aa-7715-4525-a3d7-442781ece504},\\?\Volume{4ce56dfa-76a0-11e4-80b3-806e6f6e6963}\) [hr = 0x80070020, The process cannot access the file because it is being used by another process.

]. 

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The problem that no snapshot can be made, this is due pulseway which is installed on the VM with Windows 2012 where Exchange 2013 tightened.

 

If we remove pulseway, the snapshot will be okay.

 

Can you help me with this problem.

 

For we can not do without pulseway

 

Thank you

Hi,

 

Backup Pulseway's configuration using Pulseway Manager then delete the configuration by deleting the Registry Key at: HKLM\Software\MMSOFT Design\PC Monitor. Restart Pulseway Manager and reconfigure the account details and press apply. Run your backup one more time and see if the problem persists. We want to know if the volumes are still locked with a vanilla configuration.

 

Regards,

Chris

Pulseway Support

Hi,

 

Thank you for your message.

 

It has been solved.

I'm dealing with this same issue with Pulseway and Altaro. What did you do to resolve the issue? I tried process above but that did not fix the issue. Thanks

We also had Pulseway cause the same issue with our Veeam backups (vss errors).   The previous poster did not post detail on his fix so I will.  Uninstalling works but is not ideal.  Reinstalling will load the settings from the registry as they are not removed during the uninstall, backups will fail.  I then stopped the service, deleted the reg key, re-entered the basic settings and started the service.  This also works.  Then I setup all of our alerts, this also worked.  I'm not sure where the problem was but this method fixed it for us. 

Hi Andrew,

I recommend you to read this forum post too:

Chris