Hi,

 

Firstly I had a problem a few weeks back where the software wouldn't work on a PC running Windows 8.1, though I have used this now for 2 odd years, it installed flawlessly when I upgraded to Windows 8.1 (I have other machines with this on as well).

The software itself is brilliant, and works perfectly on my other 3 machines.

 

3 weeks ago, it suddenly stopped working, I assume because of a Windows update, but I am unsure.

I have been trying to un-install it, so I can reinstall it to get it working again, but I have been getting error 1001's, failed installations, even failed uninstalls.

After many registry changes, working through the problems occurred, I have now got it back installed again and running, but there is no service, nor can I start a service that doesn't exist!

Also I am now unable to un-install it at all, and I have tried everything?

 

Any help or assistance would be greatly received.

 

I have tried the fixes that others have posted on here, but it doesn't resolve anything.

 

Thanks in advance.

 

 

Hi Bazz,

 

Welcome to the Pulseway community.

 

Please run the following command in an administrative command prompt (cmd -> right click -> run as administrator) including quotes:

sc delete "PC Monitor"

Pulseway installer should proceed now without giving you the 1001 error.

 

Regards,

Chris

Pulseway Support

Thanks for the response, but I get a reply with - 

 

The specified service does not exist as an installed service.

 

Thanks

No other assistance?

Resolved this myself, nothing to do with the sc delete "PC Monitor"

Service was refusing to exist that's why it couldn't be found or start, un-install wouldn't work because the service wasn't real.

Hi Bazz,

 

Sorry for the delayed response. We're delighted to hear that you've managed to fix the problem. Let us know if there is anything else we can help you with.

 

Regards,

Chris

Pulseway Support

Resolved this myself, nothing to do with the sc delete "PC Monitor"

Service was refusing to exist that's why it couldn't be found or start, un-install wouldn't work because the service wasn't real.

I have the same problem,      now    " the service is not installed " !!!    please can you tell me how did you resolve the problem ?

regards

Hi,

 

Welcome to the Pulseway community.

 

After you run the command you need to reinstall Pulseway.

 

Regards,

Chris

Pulseway Support