Hi, all of my agents on every device have stopped with the following error if i click validate account:

"could not establish secure channel for SSL/TLS with authority ws1.pulseway.com"

 

Prior to clicking validate account they all were showing offline, so I'm guessing comms has stopped.

 

I have read the forum about a hotfix but that seems to apply to Windows server 2003.

 

I am mostly running 2008r2 or above.

 

anyone help.  Of course this problem occurs just as I start my week off :-(

 

Bernie

 

 

Hi Bernie,

 

We're sorry to hear that you're experiencing issues with Pulseway.

 

Please check the following things:

 

1. Date and time on the machine are accurate

2. You're not using an HTTPS proxy

3. https://ws1.pulseway.com/ opens in the browser without any SSL errors

4. You didn't recently change enabled SSL ciphers

 

Regards,

Chris

Pulseway Support

Hi,

1. date and time are correct

2. no I'm not using a proxy

3. error says "This organisations certificate has been revoked"

4. no i haven't changed anything on all 7 servers

Hi Bernie,

Can you please send us your Pulseway username at support [at] pulseway [dot] com? We will escalate your request as soon as we receive it.

Regards,

Chris

Pulseway Support