All agents have stopped working

[bernierainerguy]

Hi, all of my agents on every device have stopped with the following error if i click validate account:

"could not establish secure channel for SSL/TLS with authority ws1.pulseway.com"

 

Prior to clicking validate account they all were showing offline, so I'm guessing comms has stopped.

 

I have read the forum about a hotfix but that seems to apply to Windows server 2003.

 

I am mostly running 2008r2 or above.

 

anyone help.  Of course this problem occurs just as I start my week off :-(

 

Bernie

 

 

[Chris]

Hi Bernie,

 

We're sorry to hear that you're experiencing issues with Pulseway.

 

Please check the following things:

 

1. Date and time on the machine are accurate

2. You're not using an HTTPS proxy

3. https://ws1.pulseway.com/ opens in the browser without any SSL errors

4. You didn't recently change enabled SSL ciphers

 

Regards,

Chris

Pulseway Support

[bernierainerguy]

Hi,

1. date and time are correct

2. no I'm not using a proxy

3. error says "This organisations certificate has been revoked"

4. no i haven't changed anything on all 7 servers

[Chris]

Hi Bernie,

Can you please send us your Pulseway username at support [at] pulseway [dot] com? We will escalate your request as soon as we receive it.

Regards,

Chris

Pulseway Support