Issues with Pulseway Dashboard and false server down error

[rdtshaw]

Hi, wondering if anyone else if having this issue. I monitor ~34 servers and for the last 2 days, they have been randomly showing as offline. They are still up and the Pulseway service/software is running. On the Pulseway dashboard it keeps dropping servers off the screen and then they reappear and the complete list is never there now. A number of servers have the blinking "Offline Since xx days ago" but are not going red, some are. Reflects the same on my Android (Droid Maxx) phone. I've had a little bit of this behavior in the past. It is usually just a blip and the servers are back in the list, no notification or anything problematic. Now I'm getting offline notifications and the dashboard looks like the arrivals board at LAX! Pic attached, servers missing. Thanks!

[Marius]

Hi,

 

I think this issue is related to this announcement:

http://forum.pulseway.com/topic/1250-windows-server-2003-could-not-establish-trust-relationship-for-the-ssltls-secure-channel-with-authority-error/

 

Hope it helps.

Please let us know if it fixes the problem.

[rdtshaw]

Hi Marius,

 

That's much for the reply.  That worked like a charm.  I saw that announcement, but the title seemed like a specific error message as opposed to the symptom so I went right past it   Always appreciate the great support and wonderful product.  Have a good one there!

 

Cheers,

 

Rob 

[Marius]

Thank you Rob!

 

Really glad it solved the issue.

 

Marius

[t.krueger]

Could this error occur in Win2k8-R2 Servers?

I´m missing one of our servers which tells me some about "coud not establish SSL/TLS channel..."

Sounds like the 2k3 problem, ?

Can the fix be used in 2k8r2 too?

[Marius]

The fix is for 2003 and the change we've made should not affect 2008 R2. 

 

Please contact our support by email and we'll be glad to assist with this issue. Thanks