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Failure to initialize Pulseway Web Service on server Dedicated Server

Posted

I have recently installed Pulseway, and it has been working fine for the last week or so.

 

However, last night the server installed a host of Microsoft patches, and rebooted.  Now I get the error above emailed to me four times a minute, with the following content:

 

System.Exception: File not found at MM.Monitor.WebService.DbFactory.() at MM.Monitor.WebService.DbFactory()

 

I have had to shut down the server in order to stop my mail box filling up, and was wondering where I need to be looking in order to resolve this error.

 

Regards,

 

Andy

 

 

Featured Replies

Hi Andy,

 

Please contact our support by email and we will help with this issue.

 

Thanks

Marius

  • Author

Contacted support as suggested, and Marius resolved the issue via Teamviewer.

 

Issue was that the license file was not held locally on the server, but on a fileshare.  Once copied to local server, the issue disappeared.

 

Thank you for your assistance Marius.

 

Regards,

Andrew

You are very welcome Andrew!

 

Thank you for your help with this issue.

 

Regards,

Marius

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