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Are you sure you restarted the PC Monitor service?

If you reinstalled the application, did you run it, configure your credentials, pressed the validate account button, then you pressed the start service?

Please confirm.

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Make sure that the service is online and he has access to the internet on port 443. Try this command on windows xp command prompt:

telnet ws18.pulseway.com 443

If you see a blank window with a blinking cursor then everything works on your side, however if you get a Connection Timeout error your firewall / network administrator is blocking traffic.

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