Pulseway service wont start

[astgeorge]

I have been running pulseway/pc monitor for a few years. Recently the service stopped running. I tried a full re-install but it did no work. I try to start the service through the manager - it shows it starts, then a minute or so later shows its off. I have attached the tracelog. Any help would be appreciated.

[Marius]

Hi,

 

Can you please email the trace.log to support at pulseway dot com?

 

Thanks

[astgeorge]

Thanks Marius. I just emailed the trace log out as recommended. Appreciate the help.

[Marius]

Thank you.

[rickskirch]

Hey folks,

 I am experiencing the exact same problem on all my boxes (Windows Server 2003 and Windows 7).  I tried looking for a Trace.log on a server and a box, but it does not exists.  Can someone please update with the solution or a work-around.

[Marius]

Hey,

 

Have you enabled the diagnostic logging setting in the Manager app? 

If yes, can you please start the service and see if the log gets created in the Pulseway installation folder?

 

Also, it's worth checking if the account user/pass is valid. Please open the Manager and press the "Validate Account" button; what is the result?

 

Thanks.

 

Marius

[pcvenram]

Dear sirs,

 

I have been the following message after the Pulsaway installation:

 

"No se puede iniciar el servicio PC Monitor en el equipo"

 

My SO it's Windows Server 2003 Enterprise.

 

Could you help me?

 

Thank you.

[Chris]

Hi,

 

Please run the following command in an administrative command prompt and post the output here:

net start Pulseway

Regards,

Chris

Pulseway Support

[spencerflagg]

Does this issue have a solution? I've been having the same issue for the last month.

Regardless of how I start the service (thru the Pulseway manager, thru the Services gui, or thru the command prompt) the service will stop on its own after a few seconds.

Reinstalling did not help.

Win10, 64bit

[Chris]

Hi,

Welcome to the Pulseway community. Please open the Pulseway Manager app and click on the Validate Account, what message do you get?

Chris

[spencerflagg]

The account is valid.

[Chris]

Hi,

Do you enforce FIPS encryption policy on your system? Please enable diagnostic logging, restart the service, wait for it to stop and send me in a PM the trace.log from Pulseway's installation directory.

Chris

[spencerflagg]

no encryption policy, and i just sent you a PM.