All monitored servers showing as offline as cannot validate account

[huddlsta]

Hi

 

All of our monitored servers are showing as offline on the dashboards. In addition to that, when we try and validate our account details within the Pulseway Manager client, we get the following error message:

 

"An error occurred while making the HTTP request to https://ws15.pulseway.com/Server.svc. This could be due the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security binding between the client and the server."

 

Our current client version is 4.4.1 (build 5275) running on a variety of Windows servers.

 

 

 

 

 

Stadler

[Marius]

Hi,

 

Looks like the connection is blocked by a proxy or firewall.

What happens when you open the https://ws15.pulseway.com/Server.svc on a Web Browser?

 

Please contact our support by email and we will assist further with this.

 

Marius

[huddlsta]

Hi Marius

We found an issue on our main firewall which is now fixed.

All working again.  Thanks for you help.

 

Stadler

[Marius]

Great, glad it works! Thanks for the update.