Could not establish trust relationship

[briansk12]

We monitor 29 Windows servers and recently 3 of them won't connect anymore. When I try and validate account I get an error "Could not establish trust relationship for the SSL/TLS secure channel with authority" I have uninstalled and reinstalled with no luck. All other server work fine. Any help would be appreciated.

 

Thanks,

 

Brian

[Marius]

Hi Brian,

 

We have sent you an email with instructions, can you please let us know if everything is working well?

 

Thanks,

Marius

[william.abbo]

I have got the same problem after a power outage of one of the servers, could you pse. tell me how to resolve this?

[Marius]

Hi William,

 

Can you please contact support by email, we will try to help.

 

Marius

[william.abbo]

Marius,

 

Problem solved, the system clock was way's of the right time.

[DJEnigma79]

Hiya, I'm setting up the free version of this and I'm getting the same error, but my date/time is correct, please can you let me know what I need to do?

 

Apologies if this forum is just for paying customers.

 

Thanks,

 

DJEnigma79

[Chris]

Hi,

 

Welcome to the Pulseway community. We offer premium support for all Pulseway users.

 

If you are using Microsoft Windows Server 2003 you need to install this hotfix and restart the operating system to fix the SSL trust problem. Click here for more information about this known bug.

 

Regards,

Chris

Pulseway Team

[DJEnigma79]

Turns out Windows updates resolved it Must have included that fix. Thanks so much.

 

DJ

[Ingthor]

I am getting this error as well, all certificates are issued by websense.customername.is

How do I install that certificate so Pulseway trusts it?

[Chris]

Hi,

You will need to add the CA to the Trusted Root Certificate Authorities in the Local Computer store using mmc.

Chris

[Ingthor]

I still get this error:

 

 

Edited September 8, 2015 by Ingthor

[Chris]

Hi,

Thank you for the update. Check the certificate path to see which certificate is not trusted and why.

Chris

[nrausch]

Hi, I saw this topic and I get the same thing on one server.  Please help!  Thanks.

 

 

Edited August 8, 2018 by nrausch

[Chris]

Hi nrausch,

Please try to open the Pulseway WebApp on this system using the Internet Explorer. It is possible that some of the root certificates are missing on this system and that is the reason why you are getting this error.