Client offline due Print spooler service

[robbinschut]

Hi Guys,

 

We noticed something strange when het Print Spooler Service hangs on a windows server the PC Monitor agent blings offline in the Dashboard even if it's not. When we log in into that specific server and go to the Print Spooler Service it's state is "Running" but when we restart the service it takes quite a while an than it crashes and the agent turns out to be online again. If we start the Spooler service again than there is no problem anymore.

 

It looks like the Print Spooler Service blocks a port or something that PC Monitor uses.

Are there any ways to avoid this form happening?

 

Thanks!

[Marius]

Thank you,

 

We are looking into this. 

 

Marius

[Marius]

Hi Robbin,

 

We have sent you an updated agent version that fixes the issue. Please let us know if everything is OK.

 

Thanks.

 

Marius